How to contact our Buy Crypto third-party partners’ customer support

To enjoy a smooth Buy Crypto experience, traders must perform KYC with third-party service providers. Once successfully verified, service providers will conduct an immediate transfer to credit the cryptocurrencies into traders' LBank accounts. Generally, the expected time to receive deposits will be within 2 to 3 hours. However, if traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.

Alternatively, please refer to the following suggestions to find out how to contact the customer support for the respective service providers. For more info, please refer to the FAQ below. 

 

Fiat partner	How to contact
Banxa	https://support.banxa.com/support/home
Xanpool	https://xanpool.com/
MoonPay	support@moonpay.io
Mercuryo	support@mercuryo.io
Simplex	https://www.simplex.com/support/
Paxful	https://paxful.com/
Coinify	http://help.coinify.com
LBank P2P	fiat@lbank.pro

1. Banxa

The best way to get in touch with Banxa CS is through its live chat function, which is located on its checkout page. Then you can follow the steps below.

(a) Access LBank Buy Crypto. Ensure that you are logged into your LBank account.

(b) Enter any fiat amount after selecting your previously deposited fiat currency.  

(c) Click on "Buy "to redirect Banxa's checkout page. 

(d) Click the blue icon located on the bottom right corner to contact Banxa CS via live chat.

 

Alternatively, you can also email directly to support@banxa.com but please expect a delayed response. 

 

2. Xanpool

The best way to reach out to Xanpool CS is either (a) send an email to support@xanpool.com or (b) via their Xanpool Official Telegram Group.

 

3. Moonpay 

The best way to reach out to Moonpay CS is to raise a support ticket via the link here.

 

4. Mercuryo

The best way to reach out to Mercuryo CS is to either (a) send an email to support@mercuryo.io or (b) via their live chat service (the icon is located on the bottom right corner). Alternatively, you may also refer to the FAQ prepared by Mecuryo. 

 

5. Simplex

The best way to reach out to Simplex CS is to raise a support ticket via the link here or their live chat service (icon located on the bottom right corner).

 

6. Paxful

The best way to reach out to Paxful CS is via their live chat service (the chat icon is located on the bottom right corner).

 

7. Coinify

The best way to reach out to Coinify CS is to raise a support ticket via the link here or via their live chat service (icon located on the upright corner).

 

8. LBank P2P

You can mail to fiat@lbank.pro or contact LBank Online CS.