1. Missing or wrong TAG
If you forgot to use or used a wrong Tag, Memo, or payment ID (e.g. XLM, XRP, etc), your deposit will not be credited.
To recover your assets, you can reach out to the LBank official online service or contact service@lbank.info .
2. Deposit made to incorrect receiving/deposit address or Unlisted token deposited
LBank generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, LBank may, solely at our discretion, assist you in recovering your tokens/coins. LBank has comprehensive procedures to help our users recover their financial losses. Please note that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance:
- Your LBank account email
- Token name
- Deposit amount
- The corresponding TxID
3. Deposit to an incorrect address that doesn't belong to LBank
If you have sent your tokens to an incorrect address that doesn’t belong to LBank, we are unable to provide any further assistance. You can try to contact the relevant parties for assistance (owner of the address or exchange/platform that the address belongs to).
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LBank community
Find us on:
Telegram: https://t.me/LBank_en
Twitter: https://twitter.com/LBank_Exchange
Facebook: https://www.facebook.com/LBank.info
Medium: https://medium.com/LBank
LinkedIn: https://www.linkedin.com/company/lbank
If you have problems, please contact LBank official email: service@lbank.info, and we will provide sincere, friendly and immediate service for you. We also welcome you to join LBank.info official English community to discuss the latest issue, (Telegram): https://t.me/LBank_en.