If you’ve lost access to your Google Authenticator App or it has stopped working:
 
Please contact our online service for help, and it will take some days for our staff to do the verification. Please wait patiently.
 
*Please note that different users will perform different operations based on account status and related information.
 
Read More: Unbind Google Authenticator Materials
 
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1. Tap on the [Profile] icon and tap [Security] - [Google Authentication].
Reset_Google_Authentication-1.png
Reset_Google_Authentication-2.png
 
2. Tap [Change Google Authentication]. Please note that withdrawals and P2P trading from your account will be disabled for 24 hours for security reasons.
Reset_Google_Authentication-3.png
 
Tap [Change] to proceed.
Reset_Google_Authentication-4.png
 
If your Google Authenticator is working normally, please do as follows:
 
 
3. Download the Google Authenticator App. Tap [ iOS Android ] if you haven’t.
4. You will see a backup key. Please save it securely. This will allow you to recover your Google Authenticator in case you lose your phone.
Reset_Google_Authentication-5__.png
5. Now go to your Google Authenticator app. Tap on the [+] and select [Enter a setup key] to add the backup key you just saved. Tap [Add].
 
Reset_Google_Authentication-7.png
Reset_Google_Authentication-8.png
Reset_Google_Authentication-9.png
 
6. Go back to the LBank App and use your new Google Authenticator to verify the change. Tap [ Binding confirmed] to complete the process.
Reset_Google_Authentication-6.png
Reset_Google_Authentication-10.png
 
 
 
 

Click here to download for iOS or Android

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If you have problems, please contact LBank official email: service@lbank.info, and we will provide sincere, friendly and immediate service for you. We also welcome you to join LBank.info official English community to discuss the latest issue, (Telegram): https://t.me/LBank_en.