If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow the below instructions to retrieve your asset:

1. Check if you fit the below circumstances, if so, your asset cannot be retrieved.

• The address you deposited to does not exist
• The address you deposit to is not LBank address
• The token you deposited hasn’t listed on LBank
• Other non-retrievable circumstances

You can send your request to LBank’s customer service(service@lbank.info). We will reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 30 working days, thank you for your patience.