Web

  1. Go to LBank Website 👉 https://www.lbank.com/ 
  2. Locate the wallet icon in the menu at the top right and tap [Asset Overview].

  1. On the Asset page, you can view details of Deposit, Withdraw, Transfer, and Connect as displayed in the menu.
  2. Tap [Deposit], you will be directed to the detail page.

  1. All deposit records are displayed as a list.
  2. To view more, tap [View History].

App

  1. Tap [Assets] - [Deposit] in the LBand app.
  2. Tap the [History] icon in the top right.

  1. Check all records using filters: Deposit or Withdraw, Type of Crypto, Type of Status.
  2. Alternatively, select a Date range by tapping the [Calendar] icon in the top right.

  1. Tap on a specific record to view its details.

Note:

Why hasn't my deposit reached the account?

Transferring funds from an external platform to LBank goes through below steps:

  1. Withdraw funds from the external platform.
  2. Wait for blockchain network confirmation.
  3. LBank will deposit the funds into your account.

When a crypto withdrawal is marked “Completed” or “Successful”, it means it's been broadcast to the blockchain. It might still take time for full confirmation and crediting to the destination platform. Confirmation times vary by blockchain.

  • Example Scenario

If you want to deposit 2 BTC into your LBank wallet, first create a transaction to transfer funds from your personal wallet to LBank. After that, wait for network confirmation. You'll see a pending deposit in your LBank account.

  • Fund Availability

Funds are unavailable until the deposit completes (1 network confirmation). For withdrawals, wait for 2 network confirmations.

  • Network Congestion

Network congestion may delay transaction processing. Use the transfer hash to check your transfer status on a blockchain explorer.

  • Troubleshooting
  1. If unconfirmed, wait and retry later.
  2. If unconfirmed but meets our min. confirmations, contact support with the hash, coin/token name, amount, and transfer time.
  3. If confirmed but not credited, provide the hash, token name, amount, and time.

 

*In case of translation discrepancies, the English version prevails. 

 

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For any assistance, please contact us at our official email service@lbank.com. We are dedicated to providing quality, professional and prompt support.
 
Disclaimer: Digital assets are subject to high market risks and price volatility. The value of your investments may fluctuate, and could even lead to a loss of principal. You are solely responsible for your investment decisions, and LBank is not liable for any losses you may incur. You should invest only in products you are familiar with and understand the risks involved. You should carefully consider your investment experience, financial status, investment objectives, and risk tolerance, and consult an independent financial advisor before any investment. Past performance is not a reliable indicator of future performance. Content on the LBank platform does not include advice or recommendations, and should not be construed as financial advice.
 
LBank reserves the right in its sole discretion to amend or cancel this announcement at any time and for any reasons without prior notice.